Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last updated: September 28, 2025
Table of Contents
At Winsolux Solar Window Films ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our solar window film installation services in Toronto and Vancouver.
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, and mailing address
- Service Information: Details about your property, service preferences, and project requirements
- Communication Records: Messages, inquiries, and correspondence with our team
- Appointment Information: Scheduling details and consultation preferences
Information Collected Automatically
When you visit our website, we may automatically collect:
- Technical Information: IP address, browser type, device information, and operating system
- Usage Data: Pages visited, time spent on site, and navigation patterns
- Analytics Data: Website performance and user interaction data through analytics services
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: Providing quotes, scheduling consultations, and delivering solar window film installation services
- Communication: Responding to inquiries, providing updates, and maintaining customer relationships
- Business Operations: Processing payments, managing appointments, and maintaining business records
- Marketing: Sending promotional materials and service updates (with your consent)
- Legal Compliance: Meeting legal obligations and protecting our rights and interests
- Website Improvement: Analyzing usage patterns to enhance user experience and website functionality
3. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
Service Providers
We work with trusted third-party service providers to help us operate our business, including:
- Form Processing Services: We use external services to process and manage form submissions and customer inquiries
- Communication Platforms: Email and SMS service providers for customer communications
- Analytics Services: Website analytics and performance monitoring tools
- Payment Processors: Secure payment processing for our services
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.
4. SMS Communications
When you provide consent to receive SMS communications from us:
- Consent: You explicitly consent to receive text messages related to your service inquiries and appointments
- Message Frequency: Message frequency varies based on your service needs and preferences
- Opt-Out: You can opt out at any time by replying "STOP" to any text message
- Charges: Standard message and data rates may apply as determined by your mobile carrier
- Support: For help, reply "HELP" to any message or contact us directly
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmission is protected using industry-standard encryption protocols
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Updates: Security measures are regularly reviewed and updated
- Staff Training: Our team is trained on privacy and security best practices
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain our business relationship
- Comply with legal obligations and warranty requirements
- Resolve disputes and enforce our agreements
- Meet regulatory and tax requirements
Typically, we retain customer information for 7 years after the completion of services, or as required by applicable law. When information is no longer needed, it is securely deleted or anonymized.
7. Your Privacy Rights
Under Canadian privacy law, you have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of Consent: Withdraw consent for certain uses of your information
- Complaint: File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Winsolux Solar Window Films
We are committed to resolving any privacy concerns promptly and will respond to your inquiry within 30 days.